Remove Flag on Issue transition doesn´t work

[ronny matthies]

Hello everyone

This is the use case I´m trying to accomplish: When transitioning an issue through the workflow, a manually set flag should automatically be removed. 

Platform: Jira Cloud  / Next Gen Project

In order to do so, I created the following automation:

Actually a quite simple thing. But when the rule is about to be applied, nothing is happening. Instead I get the following error report from project automation:

Anybody has a clue what´s that cause and how to fix it?

[Jack Brickey · Accepted solution]

Given that you are on Next-gen I assume you created a "Flagged" field in that project? You can't reference the system default Flagged field in your NG project and I have to wonder if that is the conflict. It might be interesting to rename your NG project field to something else and see if the Automation allows you to reference and yield success.

[ronny matthies]

Hi @Jack Brickey , thanks much for your quick response. This is a fresh setup project with no custom fields created. 

[Jack Brickey]

disclaimer: I don't use NG projects but I'm unaware of Flagged applying to them. Do you have a different experience? can you point me to where this feature applies to NG?

[Jack Brickey]

well I just found it referenced in the docs - add-your-team-to-next-gen-boards . So let me have a look at something and test it out.

[ronny matthies]

Sure thing. Once you are on the board you find a menu element on each card. This lets you add a flag to mark the corresponding issue.

[Jack Brickey]

So I think the issue is that the "Flagged" field that is being referenced in the Automation is not the same as the "Flag" for NG projects. I suspect that you can't get there from here on NG at this point. However, it may be possible via the "more options" but I am just not sure. Maybe a quick support ticket w/ Atlassian Support will confirm.

Please keep us posted here either way.

[l bascle]

I am confirming that you can be using a Next-Gen project and successfully use automation to remove flags on transitions.

I am using the default FLAG (red flag- card colour change) feature. In automation/rules, i created a rule to remove the flag when the issue is transitioned to DONE. I chose the action on object 'Flagged' and then left the value empty (obvs. do not use value 'impediment'.

That worked like a charm.