Reindex problem in workflow transition

We have an issue in a state A and we promote the workflow manually changing this state to B. While the status showed in the view screen of the issue is B, when we execute a JQL searching this particular issue the result is status = A. Then, doing a full reindex of the platform, this problem is solved and the statuses are the same in both sides.

So, it is a clear evidence that the indexes are not updated properly during the transition of the workflow. We would like to know the behaviour of Jira when we have custom workflow post-functions that reindex the issues, and also the effects that can have a scheduled task that is changing some fields of the same issues that are affected by the workflow's transitions.

Do you know where can be the problem? This has happened in 4 out of 1200 issues.

Let me know if you need more details.

Thanks a lot.

4 answers

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I think that you should open up a bug and include the logs: This may be related to lucene, not Jira or to the plugins firing up on the transitions (if any), but check first the opened bugs:

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Rares, I m having the same problem, do you discover anything?

I found the issue, I think maybe is releated.

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Do you know what do you have in your post functions? Check if the order is correct and it is indexing there.

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Did someone figured out how to fix this issue?

We have same problem after 3 years of publishing this question.


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