Refreshed Prod JIRA Data into Test JIRA and now I am not able to login as Adminstrator


I followed below document and performed Test JIRA refresh with PROD JIRA . Post completion i am able to login as normal user but lost Admin authentication.

Also from the below document it doesnt say anything about Crowd Files. Do i have to replace any CROWD related files post migration ? we have CROWD enabled .

I am attaching the error message.



2 answers

Not finding an option to upload attachment. A part of error log is below.

System Error

A system error has occurred.

Please try submitting this problem via the Support Request Page
Otherwise, please create a support issue on our support system at http://support.atlassian.comwith the following information:

1. a description of your problem

2. cut & paste the error and system information found below

3. attach the application server log file ( D:\Program Files\Atlassian\Data\JIRA\log\atlassian-jira.log )


Stack Trace: [hide]


at com.atlassian.crowd.embedded.core.CrowdServiceImpl.convertOperationFailedException(

at com.atlassian.crowd.embedded.core.CrowdServiceImpl.authenticate(

at com.atlassian.crowd.embedded.core.DelegatingCrowdService.authenticate(

at com.atlassian.crowd.embedded.core.FilteredCrowdServiceImpl.authenticate(



The problem is that the two versions for the applications are not compatible. Please check with crowd version & jira version.

Hello Satya

We have both versions identical , no changes. While we copy the files and folders from production , there is no mention about the Crowd Integration. The integration still points out to Crowd Production and not the test.

I just updated file to point to Test , but still the issue persists.



Can you please specify the procedure that you followed for test Jira i.e you have taken XML backup or database backup. Have you created a new Test crowd if so you can take over the Administrator access of existing user.

Hello Satya

I followed the below document. I did not change anything in Crowd as the document did not say anything about Crowd configuration.

All the steps are same , instead of DB restore i did XML restore. I did not do any changes to crowd, because i have other app's like Fisheye / Confluence / Bamboo using the same crowd. Just for JIRA if i change Crowd configurations then those app's might be affected.



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