I've recently moved our confluence server from one AWS region to another and thus changed the IP address, I have also created a new DNS for the server however I seem to have broken the connection between the user DB on JIRA and the Confluence site.
I have tried many things including:
Your help would be much appreciated
It took a bit more digging but two things solved my problem:
Updating the Base URL from the DB (it was pointing to the old AWS one)
https://confluence.atlassian.com/confkb/how-do-i-manually-change-the-base-url-310378877.html
and
Restoring admin login rights so I can get in and update the settings properly:
https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html
JFYI, this user management is independent of application links.
Check if this IP is whitelisted in JIRA. If this does not help
Try re-creating the jira user server and configuring it in confluence. (I am assuming you have an internal admin user for Confluence)
Check the logs for jira and confluence.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Thanks for your help, I did also have the IP in the white list.
It took a bit more digging but two things solved my problem:
Updating the Base URL from the DB (it was pointing to the old AWS one)
https://confluence.atlassian.com/confkb/how-do-i-manually-change-the-base-url-310378877.html
and
Restoring admin login rights so I can get in and update the settings properly:
https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.