Read-only issue links between issues in different projects?

William Wood
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December 5, 2018

Case: There are two Jira projects, Project 1 and Project 2. Security group TEAM MEMBER can access issues in both projects; security group CUSTOMER can access issues only in Project 2. A TEAM MEMBER creates a link from an issue in Project 2 to an issue in Project 1. The TEAM MEMBER can see the link.

Question: Is there a way to allow a CUSTOMER to see the link to the issue in Project 1, but not be able to click-through to the actual issue in Project 1?

Rationale: The issue in Project 2 represents a customer request. The issue in Project 1 represents work the internal team will do to meet the request. The internal team does not want the customer to see the entire sausage works, but does want the customer to see the status of the internal issue.

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