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REST/Python: "The reporter specified is not a user."

I like to clone a ticket but things are going wrong when the original reporter is no longer active.

I use the following to set the reporter:

reporter={'name': parent.fields.reporter.name}

The exception that is thrown = The reporter specified is not a user.

I can print the name of the reporter, confirming its existence in the DB:

print("Reporter=%s" % (parent.fields.reporter.name))

Which returns: Reporter=username.contractor

 

Could somebody please advise what I need to reference to set the reporter in case the user is no longer active?

 

3 answers

0 votes
Thomas Deiler Community Leader May 04, 2021

Dear @Lucas Molenaar ,

I think what you plan to do cannot work. With cloning you mean read an existing issue and create a new one with its data. You cannot set the reporter to a person that is inactive (not consuming a license) - that even does not work from the UI.

What you could do as a workaround:

  • Read origin issue
  • check if user is active
  • if not POST /rest/api/2/user/application
  • create issue with activated user
  • if not DELETE /rest/api/2/user/application

So long

Thomas

You are absolutely right, forget to mention that:

0 votes
Dirk Ronsmans Community Leader Jan 11, 2021

Hi @Lucas Molenaar ,

Could you specify what version of jira/jsd you are on? A lot of these features including inactive users have changed throughout the versions.

This might be similar to https://jira.atlassian.com/browse/JRASERVER-38412 which has a lot of "affected versions" so it would help to narrow down the issue and hopefully a workaround. 

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