I like to clone a ticket but things are going wrong when the original reporter is no longer active.
I use the following to set the reporter:
The exception that is thrown = The reporter specified is not a user.
I can print the name of the reporter, confirming its existence in the DB:
print("Reporter=%s" % (parent.fields.reporter.name))
Which returns: Reporter=username.contractor
Could somebody please advise what I need to reference to set the reporter in case the user is no longer active?
Dear @Lucas Molenaar ,
I think what you plan to do cannot work. With cloning you mean read an existing issue and create a new one with its data. You cannot set the reporter to a person that is inactive (not consuming a license) - that even does not work from the UI.
What you could do as a workaround:
Hi @Lucas Molenaar ,
Could you specify what version of jira/jsd you are on? A lot of these features including inactive users have changed throughout the versions.
This might be similar to https://jira.atlassian.com/browse/JRASERVER-38412 which has a lot of "affected versions" so it would help to narrow down the issue and hopefully a workaround.
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