Problems updating AddOns in Jira

[Adrian Criado]

Im trying to update some of our Apps in Jira to the latest version but i get a problem and i can only update them manually. I get this error: "Problem accessing the Automation for Jira file."

I tried to delete the app cache and restart Jira but the error is still there.

[Daniel Ebers]

Hi @Adrian Criado

please try to find out if from atlassian-jira.log there are more information available why the upgrade fails using UPM method.

https://confluence.atlassian.com/jirakb/useful-log-files-in-jira-1027120387.html

Cheers,
Daniel

[Fadoua]

@Adrian Criado 

Can you try to download the jar file to the computer then upload it?

Let 's go this way and see if it will work.

Best,

Fadoua

[Adrian Criado]

Yeah, as I said I can upload the Apps to the new version manually

[Fadoua]

@Adrian Criado  is the problem still persisting?

[Fadoua]

@Adrian Criado  what are you seeing on the logs once you restart Jira?

Is it the only plugin you are having this problem with?

[Adrian Criado]

I dont know in which log is the error that im getting, this is happening in all my jira plugins

[Fadoua]

@Adrian Criado 

• What is the most recent change made in the instance? Server hosting Jira? or the network itself?

If you are unable to upgrade all plugins, I am suspecting a change at the network level. 

If you have access to the server, try to go to the home directory then logs to check them. It is the only one place where you will be able to see the problem

Also to help, here is a link with where all the useful log files are located:

https://confluence.atlassian.com/jirakb/useful-log-files-in-jira-1027120387.html

Please don't hesitate to ask any question

Best of luck!

Fadoua

[Adrian Criado]

This is what i get when i try to update any plugin:

[Fadoua]

@Adrian Criado  UPM is the system plugin that is critical to update any plugins in Atlassian Tools. If UPM can not connect to the Marketplace then there is a problem with it.

Please check if no change was made to network or server Jira is installed on. It looks like UPM is unable to reach the Marketplace.

[Fadoua]

Also try to google the error message you are getting see if it will give you some hints.