Problem with UTF-8 encoding in webhooks output string


I have created a webhook in Jira 5.2.2. I have tried to output a simple String (JSON format) with special characters č, š, ž, ć, ... in (UTF-8 encoding)

  • Expected result in string: ... "body": "Test: čšžćđ",
  • My result in string: ..."body": "Test: ?????",

Where can I find the the property to change encoding of the webhook data (to be UTF-8 encoded)?

Issues in Jira and email notifications have special characters. I have also installed the Atlassians beta plugin for saving issue as a file in JSON format. String in file looks as expected: "body" : ..."Test: čšžćđ".

The article about encoding in the JIRA Knowledge Base did not help me.

Some "System Info" properties: webwork.i18n.encoding = UTF-8, -Dfile.encoding=utf-8.

All comments or references will be appreciated.
Thank you

2 answers

1 accepted

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I managed to replicate this behaviour on my end. Hence I have raised a but ticket to track this issue:

Webhook don't follow JIRA encoding format

I'd suggest you to add yourself as a watcher to be notify for any update regarding the bug.


Incident has been resolved in version 6.1.

(I didn't test it yet.)

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Are there any workaround for JIRA Version 5.2.11. We cant update to newer version.

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