Problem with UTF-8 encoding in webhooks output string


I have created a webhook in Jira 5.2.2. I have tried to output a simple String (JSON format) with special characters č, š, ž, ć, ... in (UTF-8 encoding)

  • Expected result in string: ... "body": "Test: čšžćđ",
  • My result in string: ..."body": "Test: ?????",

Where can I find the the property to change encoding of the webhook data (to be UTF-8 encoded)?

Issues in Jira and email notifications have special characters. I have also installed the Atlassians beta plugin for saving issue as a file in JSON format. String in file looks as expected: "body" : ..."Test: čšžćđ".

The article about encoding in the JIRA Knowledge Base did not help me.

Some "System Info" properties: webwork.i18n.encoding = UTF-8, -Dfile.encoding=utf-8.

All comments or references will be appreciated.
Thank you

2 answers

1 accepted

3 votes
Accepted answer


I managed to replicate this behaviour on my end. Hence I have raised a but ticket to track this issue:

Webhook don't follow JIRA encoding format

I'd suggest you to add yourself as a watcher to be notify for any update regarding the bug.


Incident has been resolved in version 6.1.

(I didn't test it yet.)

Are there any workaround for JIRA Version 5.2.11. We cant update to newer version.

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