Possible to set default value for "Labels" field?

For a single project, we would like to have one Label preset when ticket created. Example: Ticket created and "Support" is the default Label for that issue and all issues created.

Unless you have another recommendation?

Thanks!

1 answer

1 vote
Brant Schroeder Community Champion Sep 18, 2017

There are two ways to handle this.  

  1. Modify the workflow to apply the label on creation. You will need JIRA Suite Utilities for this to work. (see information below)
  2. Use the Script Runner plugin if you own it to apply the label.

EDIT WORKFLOW STEPS

Edit the workflow->"create transition" to add a post function to the create step. 

You can not edit label as a field directly so you will need add your label-name to a temp custom field that is a text string.

Add another post function that copied this field to the labels field

Clear the temp custom field value.

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