Plugin Time to SLA can I add custom field to the SLA rule

Can I add a JIRA custom fields in the SLA rule?

For Example: 

Field Name: Product Type

Field Type: Drop Down

Field Value: X, Y and Z.

We need to add SLA rules:

1) If Product Type is X and Priority is Major then SLA rule is ....

2) If product Type is Y and Priority is Critical then SLA rule is...

We have already got the trial version, it is due to expire on 20/08/2016. Your plugin looks really good. The only thing holding us from buying is the above question.

 

1 answer

1 accepted

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Hi Karan,

Thanks for your interest.

You can add additional JQL to SLA definition. 

So you can type Product Type = X and Priority = Major to JQL text area of the SLA definition to apply the rule.

Regards

Tuncay Senturk

Hi Tuncay,

Thank You for your quick response.

I am testing it now it looks promising so far. This plugin keeps getting better the more you test it.

 

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