Plugin Time to SLA can I add custom field to the SLA rule

Can I add a JIRA custom fields in the SLA rule?

For Example: 

Field Name: Product Type

Field Type: Drop Down

Field Value: X, Y and Z.

We need to add SLA rules:

1) If Product Type is X and Priority is Major then SLA rule is ....

2) If product Type is Y and Priority is Critical then SLA rule is...

We have already got the trial version, it is due to expire on 20/08/2016. Your plugin looks really good. The only thing holding us from buying is the above question.


1 answer

1 accepted

Hi Karan,

Thanks for your interest.

You can add additional JQL to SLA definition. 

So you can type Product Type = X and Priority = Major to JQL text area of the SLA definition to apply the rule.


Tuncay Senturk

Hi Tuncay,

Thank You for your quick response.

I am testing it now it looks promising so far. This plugin keeps getting better the more you test it.


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

232 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you