*This is a critical issue because I cannot finish the installation/configuration of our jira instance and our customers are waiting.*
Using your support portal, when I comment on an issue it automatically moves to Atlassian Investigating.
Same goes for the opposite I guess, when you comment on an issue its status is changed to Waiting for Customer.
I want to do the exactly same transitions in my project.
How do I achieve that?
You can use the JIRA toolkit plugin https://marketplace.atlassian.com/plugins/com.atlassian.jira.toolkit for the Auto Transition Listener. You may refer here as well https://studio.plugins.atlassian.com/wiki/display/JTOOL/Auto+Transition+Listener
As zulfadli said jira toolkit can help you, you can have more information here https://confluence.atlassian.com/display/Support/How+Atlassian+Uses+JIRA+for+Support in the step IV
alternative way are groovy script with events
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