Performing a transition when user comments


*This is a critical issue because I cannot finish the installation/configuration of our jira instance and our customers are waiting.*

Using your support portal, when I comment on an issue it automatically moves to Atlassian Investigating.

Same goes for the opposite I guess, when you comment on an issue its status is changed to Waiting for Customer.

I want to do the exactly same transitions in my project.

How do I achieve that?



2 answers

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You can use the JIRA toolkit plugin for the Auto Transition Listener. You may refer here as well

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As zulfadli said jira toolkit can help you, you can have more information here in the step IV

alternative way are groovy script with events

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