Performing a transition when user comments


*This is a critical issue because I cannot finish the installation/configuration of our jira instance and our customers are waiting.*

Using your support portal, when I comment on an issue it automatically moves to Atlassian Investigating.

Same goes for the opposite I guess, when you comment on an issue its status is changed to Waiting for Customer.

I want to do the exactly same transitions in my project.

How do I achieve that?



2 answers

0 votes

You can use the JIRA toolkit plugin for the Auto Transition Listener. You may refer here as well

As zulfadli said jira toolkit can help you, you can have more information here in the step IV

alternative way are groovy script with events

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