Outside users on the Jira portal project question

Philip Kappaz
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February 3, 2025

I have an organization setup in the Jira Portal. Outside users (customers w/o general access to our jira) can create issues and can see them on the portal webpage. 

 

Question 1: Can I make these outside users "watchers" on the tickets they create even though they to not actually have access to the jira project? 

 

Question 2: How could I create a secondary assigned for these users in the jira tickets so they can see all of them? 

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