Outgoing mail in JIRA Service Desk

Hi Team,

when I invite a user or a customer into my JIRA  Service Desk, which outgoing email is JIRA using to do that?




1 answer

0 vote
Ivan Tovbin Community Champion Dec 11, 2017

Hi Radim,

I assume you would like to edit these emails or, even better, turn them off. Unfortunately you cannot do that. Check this suggestion ticket for more details:


Hi Ivan,

thank you for the answer. My question was, which email sends the Invitation. I assume the whole Topic is a bug, see https://jira.atlassian.com/browse/JRASERVER-62061. That´s why I was confused before I found the issue.

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