Organization field automation to populate Customer field

[Julie Santiago]

Company manage JSM project

We are using Jira Service Management and we want to automate filling in a field with the company (organization) to which the person who created the ticket belongs. The company information is available within Customer and Organization Details, but we have not found a field in the ticket that directly stores this data.

Because of this, we have not been able to configure automation dynamically. One possible alternative would be to assign the organization based on the user's email domain by creating a node for each organization. However, this is not feasible since there are more than 100 organizations, which would make the automation non-scalable and inefficient.

Is there a way to automatically obtain this information within the ticket so that we can use it in automation?

[Kris Dewachter]

Hi @Julie Santiago ,

If you create an automation rule that triggers on issue creation, you could get the organization with this smart value : {{Organizations.Name}}

Hope this helps,

Best regards,

Kris