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Org and Site Admins can't change email addresses

Yash Pradhan
Yash Pradhan
Contributor
April 25, 2024

I am a SITE ADMIN. When I click on the field in the user's profile it says it is set by an admin and won't let me edit it. I also have the ORG & SITE ADMIN account. Tried doing the same action when logged into that account, but get the same result. I can't update the email addresses for the users.

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Rebekka Heilmann _viadee_
Rebekka Heilmann _viadee_
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April 25, 2024

Hi @Yash Pradhan 

are you using Access for User sync? When Users are synched from a directory, you cannot change their email adress.

If the user's atlassian account is managed by a different Organisation, you also wouldn't be able to change the email.

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Daniel Thomas
Daniel Thomas
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September 30, 2024

[Comment Removed] There is an additional menu called "Managed Accounts". Accessing this allowed me to change user emails.

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