Only receiving emails for comments, not issue updates

Users are not receiving emails for events except for comments. When I transition an issue, no users (including those watching the issue) receive an email.

  • I can send test emails successfully.
  • When a user creates an issue through the ServiceDesk portal, they receive a confirmation email that the issue was created.
  • Users receive emails when someone comments on a ticket that they are watching.
  • When I transition an issue, no users (including those watching the issue) receive an email.
  • I've checked the Notification Helper and it indicates that the user should receive a notification for "Generic Event" and "Issue Updated" events.
  • The Notification Scheme (default) lists "All Watchers" for for all events
  • I'm using two users and have verified that "My Changes" is set to "Notify Me".

Any suggestions on how to debug this?

1 answer

0 vote

What events are being fired by the workflow transitions?

They were set to "Generic Event" by default and didn't work like that. I changed one transition to "Issue Updated" and pushed an issue through that transition and that didn't work either.

If I transition an issue and put a comment in for the transition, I will get an email with the comment (but not details of the transition). But if I omit any comment, I get no emails.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

925 views 3 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you