We created on our customer portal a request type dedicated to phone issues.
We added a custom field (number type) for Phone number, unfortunately it seems that this field is limited to 12 numbers.
Is there any way to extend this limit ?
Yes, I'm afraid so. But then, the problem with using a number field is that it will never represent a lot of telephone numbers correctly either. Not just the length, but most numbers in the UK, and all international numbers dialled from the UK, begin with a zero, which a number field won't hold. Especially painful when it's two or three 0s. Telephone numbers are strings.
You could find or write a validator to check a telephone number format (I've done it with a painful regex - numbers, pluses, braces and assorted separators are all valid), but the general advice is to simply get the users to be accurate.
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