We created on our customer portal a request type dedicated to phone issues.
We added a custom field (number type) for Phone number, unfortunately it seems that this field is limited to 12 numbers.
Is there any way to extend this limit ?
Yes, I'm afraid so. But then, the problem with using a number field is that it will never represent a lot of telephone numbers correctly either. Not just the length, but most numbers in the UK, and all international numbers dialled from the UK, begin with a zero, which a number field won't hold. Especially painful when it's two or three 0s. Telephone numbers are strings.
You could find or write a validator to check a telephone number format (I've done it with a painful regex - numbers, pluses, braces and assorted separators are all valid), but the general advice is to simply get the users to be accurate.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs