Notification to Reporting Manager of an user

We would like to send an notification to the reporting manager of an user, based on a transition. How to obtain this in Jira?

1 answer

0 vote

How are you storing it in Jira?

As of now, we are collecting these during transition and storing in a custom field. We would like to know any better option to store and send notification on transition.

Actually, that's probably the easiest way to do it. If you are collecting and storing the manager in a user custom field, you simply add the field to the notification scheme and they'll start getting the mail (you can send to people like reporter, assignee, group, etc - look for "custom field" on that list)

In our organization we have three type of managers for each user. Is there a way to store all these details per user, instead of collecting them during transition, as in few workflows we want to assign to one type of manager automatically based on user selected.

I am sorry that I do not understand this, but your last post makes no sense past the first half of the second sentence. Three managers per user is a really broken way to try to run an organisation, bit it can be understood. Storing that relationship makes sense. I have no idea what the rest of your comment means

Sorry for not being clear in the last post.

For each user there will three managers (Resource managers, Work Manager and Business Leader). Depending on the status, the issue has to be assigned to either resource manager or work manager or business leader of the user (User mentioned here can be either reporter or assignee).

Ex. During a "escalate" transition, we would like to assign an issue to work manager (from stored information) of the user.

Ok. So how are you planning to store the information that "Alice, the assignee, has a resource manager, Bob, and business leader Charles"?

I am not sure how to store this information. Can you please suggest?

It depends on your requirements. If they're tied to users, you probably want to do something with your user directories. If they're tied to projects, think about project fields (done by a plugin) or metadata. If they're tied to issues, then your current "log user at the time of issue create/edit" is the right approach.

They are tied to users. Let me check on user directories.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,183 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot