Not receiving verification email

[Ngoc Nguyen]

Hello,

I'm not receiving verification emails from Jira/Confluence. A correct email was entered but I don't understand why?

Can you please help me?

[John Funk]

Hi Ngoc - Welcome to the Atlassian Community!

You should open a support ticket with Atlassian to have them check the suppressed email list for your particular email address.

[Ngoc Nguyen]

Hi John,

If it is related to check the suppressed email list what topic should I choose for this.

Thanks,

[John Funk]

Yes, that one. 

[Kristján Geir Mathiesen]

Hi @Ngoc Nguyen 

and...

Have you checked the SPAM and Junk folder?

HTH,
KGM

[Ngoc Nguyen]

Yes, I checked my junk/spam folder but I still don't see it.