Not receiving email notification

Our team cannot receive an email from JIRA. Following are the results of the research I've done. Can somebody give any idea why we are encountering this issue. Thanks

  • Cannot see the "Configure new SMTP mail server".
  • Sent a test email, JIRA says that email has been sent, but nothing has been received.
  • All Notifications Troubleshooting are saying that email notification are working properly but no emails are being received by JIRA users.

problem is i can't see the outgoing email config. i can only see the attached. note i am a site-admin and JIRA administrator but not JIRA system administrator. some are saying that i have to be a JIRA system administrator to access the outgoing email config. Unfortunately i cannot see the option to add a JIRA system administrator. 

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We are using JIRA cloud

By the way we have the same issue in Jira cloud right now. And I can't find any solution so far.

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