Not receiving email notification

Our team cannot receive an email from JIRA. Following are the results of the research I've done. Can somebody give any idea why we are encountering this issue. Thanks

  • Cannot see the "Configure new SMTP mail server".
  • Sent a test email, JIRA says that email has been sent, but nothing has been received.
  • All Notifications Troubleshooting are saying that email notification are working properly but no emails are being received by JIRA users.

problem is i can't see the outgoing email config. i can only see the attached. note i am a site-admin and JIRA administrator but not JIRA system administrator. some are saying that i have to be a JIRA system administrator to access the outgoing email config. Unfortunately i cannot see the option to add a JIRA system administrator. 

1 answer

We are using JIRA cloud

By the way we have the same issue in Jira cloud right now. And I can't find any solution so far.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

708 views 6 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you