I found that users are not getting password reset emails. Can you help me here?
Welcome to the community!
Can you try Admin Email Audit?
https://xyz.atlassian.net/jira/settings/system/notification-logs
Here you will see and get an option to unblock email:
Read more about this setting here: Unblock user invites with the admin email audit
Hope this helps!
Kind Regards
Utkarsh
Your mail server might filter the mails out. So first take a look at the server mail rules.
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Welcome to the community
To resolve users not receiving password reset emails, you can try:
I hope this may help!
Annie
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I confirm that user has not received email even in Spam or Junk folder.
However, I am not able to connect to the support center as I am on a Free plan. Is there any way to get rid of suppression list?
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