Not receiving email for password reset

Shaunak Patel
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November 20, 2024

I found that users are not getting password reset emails. Can you help me here?

3 answers

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Utkarsh Agarwal
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November 21, 2024

Hi @Shaunak Patel 

Welcome to the community!

Can you try Admin Email Audit?

https://xyz.atlassian.net/jira/settings/system/notification-logs

Here you will see and get an option to unblock email:

email.png

 

Read more about this setting here:  Unblock user invites with the admin email audit 

Hope this helps!

Kind Regards

Utkarsh

0 votes
Rudy Holtkamp
Community Leader
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November 21, 2024

Your mail server might filter the mails out. So first take a look at the server mail rules.

0 votes
Annie_DevSamurai
Atlassian Partner
November 20, 2024

Hi @Shaunak Patel 

Welcome to the community

To resolve users not receiving password reset emails, you can try:

  1. Check Spam/Junk: Ask users to check spam or junk folders.
  2. Email Suppression: Some emails may be blocked due to previous bounces. Contact Atlassian Support to remove them from the suppression list.

I hope this may help!

Annie

Shaunak Patel
I'm New Here
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 20, 2024

I confirm that user has not received email even in Spam or Junk folder.

 

However, I am not able to connect to the support center as I am on a Free plan. Is there any way to get rid of suppression list?

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