Not receiving JIRA email notifications

[Anastasiia Derendiaeva]

Hello, as of today I stopped receiving Jira email notifications. The settings have not been changed, I have checked them, all notifications are enabled. What could be the problem?

[Nikola Perisic]

Welcome @Anastasiia Derendiaeva 

So you have checked your personal settings?

Have you checked Admin email audit settings? (Going in Settings > System > Admin email audit)

[dany shoe]

This could be due to a Jira system outage (check Atlassian Status), your email server blocking/filtering Jira notifications (inspect spam/junk folders), or accidental subscription (go to Jira Profile > Email Preferences). If using a corporate email, IT might have new security rules blocking external emails. Ask your Jira admin to verify Outgoing Mail settings in Jira Settings > System > SMTP and review audit logs for failed notifications. If third-party apps  manage emails, temporarily disable them to test.

[Valerie Knapp]

Hi @Anastasiia Derendiaeva , welcome to the Atlassian Community and thanks for your question.

You might have been added to the suppression list. Please check out this guide for how to get your emails back - https://confluence.atlassian.com/jirakb/unblock-existing-users-whose-emails-are-on-the-suppression-list-jira-software-and-jira-work-management-projects-only-1456341531.html 

Best wishes