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No "Contact technical support or report a bug" tab in Get Help


Just installed JIRA Software 8.5.0 (10 users commercial license). 

There is not Contact technical support or report a bug tab in System | Troubleshooting and support tools | Get Help.

The installation has a valid Support entitlement number (SEN).

Thank you for your help.



1 answer

1 accepted

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Answer accepted

Hello Gonzalo,

Thanks for reaching out to Atlassian Community!

I was able to check the information about your license and both Jira Software and Jira Service Desk are Starter license and not Commercial, that’s why the option to contact support does not appear.

The best option, in this case, is to contact our customer advocates, so you can share with them the SEN number and they will be more accurate to check all the information you need about the license. 

Please, go to and select on “What can we help you with?” the option Billing, payments, and pricing.

If you need help with technical issues, please count on us.


Thank you for your answer.

Just opened a ticket with Atlassian Support about upgrading to comercial licenses.

Best wishes.


Perhaps you can take a look at the following thread? We are in a hurry to put Jira into production.

Thank you.



Like Angélica_Luz likes this

I'm glad that I could help!

I just posted an answer on the other thread and we will do our best to help you here in community.

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