It is not really stated clearly in the documentation, but here is what the mail handlers do. They scrape the mail header and look at the Sender address. That email address is then searched against the users in JIRA. If there is a match, the issue is created and the Reporter is set as the user that matches that email address.
Looking at this another way, you need to have the Sender email address match the email address associated with your user account in order to have an issue created with you as the Reporter. If the email address is not attached to an account in JIRA, the mail is ignored.
To resolve this, you will need to update the email addresses associated with each user to the new email addresses.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
@Rachel Wright (Jira Genie), @Billy Poggi (AUG NOVA, DC), and @Dana Jansen (Confluence Queen) are just some of the folks that lead one of the world's most active Atlassian User Group (AUG)....
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs