NetConnection.Call.Failed: HTTP: Status 500

For the last couple of weeks, I have been getting the following Jira Service Error: NetConnection.Call.Failed: HTTP: Status 500

I searched and found an issue on this, but it was closed and handled by support. Something must be wrong with my account as I cannot access this issue to see the resolution or if it is still open.

This issue is a major hinderance as I am unable to edit my workflows and have been falling behind in requests for over a week now due to this.

Can someone please contact me with a number to call for support on this ASAP?

Thanks,

Bill Griffin

3 answers

0 vote

You have not told us what system this is, and I suspect it's not one we look after anyway (we're a community of end users)

At a guess though, it's an OnDemand Jira installation, in which case, start at https://confluence.atlassian.com/display/AOD/Getting+help+and+support but bear in mind they generally don't do telephone support until they've got an issue to work from (no harm asking them to ring you of course)

If it's not OnDemand, then you'll need to contact whoever else is hosting it for you.

Sorry, did not realize that I went toa forum. I'm having issue wtih my support account and have been unsuccessful with creating a ticket.

They do encourage you to ask here first!

It's always worth searching and asking - sometimes you'll find someone who has seen it and can explain it or even help.

In this case though, it looks more like a back-end error and that is going to need a spot of support from the techies. When you say you can't raise an issue with them though, what's the problem there?

The issue itself is actually with editing Jira workflows. The original issue is: https://jira.atlassian.com/browse/JRA-27958

It is closed and linked to a support issue. The support issue is: https://support.atlassian.com/browse/JSP-155174... Here is where I fail. My account gets a permission violation. Apparently something went wrong with the account linking. It asks me to relink my support account every time I try to accesws a support ticket, then it sends me to my profile. When I complete everything and try to access the ticket again, it gives me the permisson violation.

I'm sure that some update (Jira or plugin or even windows) caused this. It should be a quick fix, but since I can't see the ticket in support, well you know...

Ok, JSP issues are support issues, but only the reporter, Atlassian, and people who have been explicitly added can see JSP issues. If you didn't raise that particular one, then you won't be able to see it.

You probably need to raise a new one for them to look at it in your case, you'll be able to see that after raising it.

I'm not sure what's going on with the relinking of support account, but it might be because you're trying to see something that's not yours, it's thinking maybe you should, and then trying to match your account to the user who did raise it. A clean, new issue should make that go away.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

126 views 0 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you