This used to be a default setting, set globally in my account. i want it back. i want all updates to jira tickets to be emailed and to be able to respond to the email to update the ticket.
Can someone show me how to set this at the account level as a default.
Hello @Anindya Ghosh
Thank you for reaching out.
Per your description, I believe you would like to send notifications for the watchers of the issues every time the issue got updated. Is that correct?
Indeed, the notification scheme of all projects in Jira Cloud are configured to send notifications to all watchers by default. If this is not the behavior you are facing for some projects, I suggest you check the following:
1 - Navigate to the project > Project Settings > Notifications > Check if the "Watchers" field is set to receive notifications, like in the screenshot below:
2 - If this is happening for specific users only, ask them to check if the Atlassian Domains and IP ranges are being blacklisted on their e-mail servers or firewall:
3 - By default, each user profile is configured to don't receive updates for its own changes. To change it, they can click in their profile picture at the bottom-left corner > Settings > under "Notifications of your changes", flag the option "Notify me":
Let us know if the steps above helped.
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events