Need to lock the changing of issue type

David Whitlock April 16, 2024

We have a workflow that validates certain criteria if the issue type is story, we have noticed that users will change the issue type to Technical Story to bypass these checks and advance the ticket. Is there a way to lock the issuetype field once it reaches a certain status?



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Matt Parks
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April 16, 2024

The only way to do this is to create a different workflow for the Technical Story issue type.

The easiest way to do this is to copy your story workflow, call it something like Technical Story workflow and assign that new workflow to the Technical Story issue type in your workflow scheme.

If Issue Types share the same workflow (not just the same statuses, but the same workflow is assigned to both issue types in the workflow scheme), it is possible to switch issue types.

Note that you will also need to lock down the 'Move Issues' transition as well, since otherwise they could change the issue type that way as well.

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