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Need feedback for JIRA Software tickets after closing

Sachin Guttala
Sachin Guttala
Contributor
February 7, 2025

 

 

For Jira Software projects, is it possible for the reporter to provide feedback after the ticket is closed?

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Joe Pitt
Joe Pitt
Community Leader
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February 7, 2025

If the ticket isn't locked from being edited, yes. 

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Prachi Bolar
Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 9, 2025

Hello,

Welcome to community :) 

Please make sure there is no below such properties that is restricting from commenting of the issues 

  • Go to Project Settings > Workflow (The one that is associated with the request type and issue type)

  • Edit > Click on Closed/Done status > Properties

  • Add the following

    • Property Key: jira.permission.comment.denied

    • Property Value: true

  • Publish workflow.

Thank You,

Prachi

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