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My JIRA instance has been deactivated, I am not able to access JIRA bord

Mayank Sharma
Mayank Sharma
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January 27, 2025

Seems like my jira product is deactivated, I am not able to access that, not able to access this https://thinksys-team-mytradehealth.atlassian.net/ 

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Pavel Junek
Pavel Junek
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January 27, 2025

Hi @Mayank Sharma,

Here from community there is nothing much we can do when it comes to site reactivation since only Atlassian Customer Advocates have permission for that. 

Please contact Atlassian Support directly.

Pavel

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Rune Rasmussen
Rune Rasmussen
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January 27, 2025

In your first screenshot, next to the "Subscription" part, there is a "contact us" link.
I would use that one.

Or reach out to the Atlassian Billing support here:
https://www.atlassian.com/company/contact/purchasing-licensing#/

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