My Atlassian Cloud products are suspended

[Assist10]

Hi

I opened my Jira account today but i fount this message 

Your Atlassian Cloud products are suspended

Your subscription for Atlassian Cloud hasn't been renewed.
If you're a site admin, go to admin.atlassian.com
View site bill to update your payment details.

Please help me because all my data to software project in Jira account.

Thanks.

[Fazila Ashraf]

Hi @Assist10 

Follow the instructions to update payment or contact your site admin / the person who set this instance to do the same.

"Atlassian retains data for deactivated products for 15 days for trial sites or 60 days for Free, Standard, or Premium subscriptions after the end of your current subscription period. Following this deactivation period, your product data will be permanently deleted and cannot be recovered." -> So please make actions soon to avoid complete data loss.

[Assist10]

Unfortunately, I cannot control this because the person who created the account but he left the team and appointed me as a admin.

[Walter Buggenhout]

Hi @Assist10 and welcome to the Community!

If you are the site admin for your Jira instance, you'll have to follow the instructions and make sure payment details are provided. If you are not, you'll need to find that person in your organisation and let him/her handle this.

If your admin is no longer with your organisation or you cannot resolve the problem following the instructions in the article you linked about updating payment details, it's best to reach out directly to Atlassian support via https://support.atlassian.com/contact and create a Billing, payments and pricing ticket there.

Hope this helps!