Multi-line text field shows twice

All my multi line text custom fields are showing twice.  They show this way in the edit screen and transition screens.  The view only shows what is entered in the first box.  

Field config is basic and it just started happening.  Any ideas on how this could have happened or where I should start looking?

duplicate field.png

1 answer

0 votes
Paulo Hennig Atlassian Team Apr 09, 2015

Hello Jenifer,

Please, could you try to perform a JIRA re-index?

I tried that earlier, will try again.  It takes a bit


Index just finished, still have the two fields. Scheduled a shutdown for tonight off hours. will let you know if it works!

When I moved my comment here from Answer it deleted your comment - adding it here for future knowledge - Comment from Paulo- - If don't help, try to restart JIRA if possible, this actions clean some cache that might me related to that

I restarted, still have the duplicate fields

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,981 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot