Acording to the documentation when entering the service desk project administration, there should be "knowledge base" menu entry, but it's not present on my system:jira_kb.png
In Confluence "Confluence Administration" -> "Application Links" I have connection to JIRA configured.
What can I do to configure knowledge base?
This actually exists within the "Settings" menu of the Service Desk view on the version you are working with.
2016-05-13 11_49_16-Helpdesk - Jira.png
Your KB "space" in confluence also needs to have anonymous view access. Hope this helps!
I'm really sorry, but tried multiple times and I cannot reach the page that you posted. I tried "administration->addons->JIRA service desk->configuration" and "administration->projects->Customer Support for XXX" and there was no pages similar to shown above. What am I missing?
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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