Missing Fields

Upon ticket creation the user is presented with a series of fields, no problem there.

Further down the workflow the tech is presented with additional fields. When they're filled out they don't show up on the ticket. The info does show in the history at the bottom, but not in the ticket body with the rest of the field data.

If I edit the ticket, the data is still there. (Edit shows the Edit Screen, which contains tabs for the initial creation fields, and one for the additional info fields.

Please help!

JIRA v4.4

1 answer

1 accepted

0 vote

My guess is that you've added the fields to the "transition" screens to prompt the users for them but not added them to the "view" screen for display when people just look at them. Have a look at your "screen scheme" for the project.

Yes, that's exactly correct! I added them to 'view' and it's working as expected.

Thanks a ton, Nic!


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