Migration to Another Server Licence

I am planing to migrate our JIRA server to another server with same license key and the same database.  After migrating old server will be offline. So

  1. How to get the existing license key from the old server. I dont have access to myaccount in atlassian
  2. When we are migrating to new server, since we are using old database, is license key will be automatically transferred to new server ?

1 answer

This widget could not be displayed.
  1. Get your SEN number from the admin section of JIRA. Log a ticket with atlassian to find out who the billing contact is in your organisation and ask the billing contact to add you as technical contact. After that you can access the licence key by going to your my.atlassian account. (assuming you already have an myatlassian account on atlassian)

2. Yes, licence key information is stored in the database. So, if you just update your dbconfig.xml in your new server to point to your olddatabase you should be fine., Justmake sure that at no point in time your old and new server should point to the same DB as it can cause corruption.


Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

112 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you