Migration to Another Server Licence

I am planing to migrate our JIRA server to another server with same license key and the same database.  After migrating old server will be offline. So

  1. How to get the existing license key from the old server. I dont have access to myaccount in atlassian
  2. When we are migrating to new server, since we are using old database, is license key will be automatically transferred to new server ?

1 answer

  1. Get your SEN number from the admin section of JIRA. Log a ticket with atlassian to find out who the billing contact is in your organisation and ask the billing contact to add you as technical contact. After that you can access the licence key by going to your my.atlassian account. (assuming you already have an myatlassian account on atlassian)

2. Yes, licence key information is stored in the database. So, if you just update your dbconfig.xml in your new server to point to your olddatabase you should be fine., Justmake sure that at no point in time your old and new server should point to the same DB as it can cause corruption.


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,329 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot