How can I change a restricted portal user into a full user? I am unable to create a new user using their email address and no matter what roles I assign the service desk profile they stay restricted.
How can I migrate them to a full user without deleting all their tickets and comments?
Is the user a customer? If so, I'm afraid that won't be possible since customer cannot be converted to JIRA users. You can take a look on the suggestion JSD-959 for further information.
Thanks and regards,
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