I have a complex use-case for managing access to issues based on TWO factors:
I've gotten the above workflow working using automation rules, and it works great!
However I have an additional need to configure user access to issues based on an additional User-Picker custom field, let's call it 'Investigators'. Investigators will be assigned to specific issues on an as-needed basis, and don't fall into the above security profile groups. e.g., Investigator 1 should be able to see issues A, B, and C only. Investigator 2 should be able to see issues B, C, and D only.
Is there any feasible way to do the above?
Thanks in advance!
Hi Andrew,
You should be able to just add the custom field to both of your security levels above. So that if a user is in that field, then they can see the issue, regardless of who else can see it.
Hi John - thank you so much, this was the missing link!
Can confirm this is working as expected now, greatly appreciated!
Best,
Andrew
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Great! And you are welcome.
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Any thoughts on how this could be done?
Thanks,
Andrew
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