Making sure that users who don't have jira permission don't show up in jira when using Crowd

Hi All,

I currently have a Jira and Confluence instance running who both use Crowd for SSO and authentication.

In Jira I have 2 user directories, Crowd and the Jira Internal one. This last one is used to automatically create users from emails send through JEMH to Jira. These users have create issue rights but can't login into Jira. Crowd is used for all other access.

I now have the following problem : I have a user who's in both Crowd and the internal Jira user directory (he did send an email to create an issue, so his account got automatically created), but who isn't in any jira groups in Crowd (he's a confluence user). If now tries to create a new issue by email he get's a permission error because his crowd user doesn't have issue create permissions in Jira.

I know I can solve this by simply rearranging the user directories in Jira but I wanted to know if there is a way to limit the users that Jira selects in crowd to only those that are actually in groups being used by Jira?

I'm using Jira 6.0.3 and Crowd 2.5.1

Best regards,

Peter

2 answers

1 accepted

This widget could not be displayed.

In Crowd, you can define which groups are visible in JIRA. Go to Applications, select JIRA and define the groups under Groups. Make sure 'Allow All to authenticate' is false under directories.

Hi Jobin, thanks for you answer.

I just got back to my customer with this problem today.

The Jira application user in Crowd is configured as you explained and the user I mentioned is indeed unable to access Jira but I can still find him in the User Management screen in the Jira Administration section. And that's the behaviour I would like to remove, so that the only users that can be searched in Jira are those with actual Jira permissions.

Best regards,

Peter

This widget could not be displayed.

It seems that my request is currently not possible, you can't currently excluded certain groups from a user directory in Jira, even when these groups don't have any rights in Jira.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

232 views 3 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you