Mails not leaving mail queue


I have a problem with jira, I'm using Version of JIRA (v6.0.7#6106-sha1:76d7c58) everything seams to be working fine on my server the test email works but

Mail Messages seems to be getting stuck in the Mail Queue if flush it all the emails are sent but dose not by it self

please help....



5 answers

1 accepted

Hey vastal,

This problem is quite common, and the root cause of the problme may vary a lot from instance to another instance. Before trying any hands-on solutions, can you try to perform the following and check whether the problem still persists:

# Shut down JIRA

# Delete the content of {{$JIRA_INSTALL/work}} directory

# Delete the content of {{$JIRA_HOME/caches/indexes}} directory

# Delete the content of {{$JIRA_HOME/plugins/.bundled-plugins}} directory

# Delete the content of {{JIRA_HOME/plugins/.osgi-plugins}} directory

# Start-up JIRA

# Perform indexing (System > Advanced > Indexing)

Hope that helps.

Thanks Ala. This resolved our mail queue blocking issue and really needs to be added as a first step to try in this knowledge base page -

nice, this solution solve my issue too

solved my issue! excellent post my friend :).

solved my issue too! Thank you!

The third step of this advice rendered my JIRA instance in a state where I was unable to re-build the indexes.  Fortunately I had made a back-up of the indexes directory and so was able to restore them to their previous state.

After restart the notification queue keeps growing. This procedure did not solve the issue for me and i am running JIRA version 7.1.9.

It works for me, But I was only havng  {{$JIRA_INSTALL/work}} directory

As Timothy says logging protocol details will likely show up the problem.

In the outbound mail server, if you can send a test mail you can validate your outbound smtp settings. If that doesnt work you have a user auth / server connectivity configuration problem.

If that works, a common reason for this is that you have defined a per-project custom from: address that is not the same as your smtp outbound server. Check projects involved, clear the default from: address to rule it out; Mail servers usually restrict what address you can send 'from' as its possibly a spamming vector. If you have a mailserver that does bad things like reject mail outright (Exchange does this) then you get your symptoms. Servers like Gmail rewrite the from: address to the outbound smtp address.

Past that, info from the logs will inform better answers

Hi all,

I have the same issue. However I am currently using the Jira OnDemand solution and don't know what to do now.

I saw that Jiro got updated yesterday to the 6.3 Version.

Can anyone help please??

Thank in advance,
Georgios Dimoulis

Hello Georgios,

If you hit into thi problem in your OnDemand instance, there is, I'm afraid, a little you can do from your side. The best way is to create a support ticket in our OnDemand support Project, and our engineers will look into the issue.



We are having the same exact issue in our onDemand instance - this problem started very recently

our version of jira is listed as

JIRA v6.3-OD-01-067

Is there an open support ticket that we can add our vote and voice to?

Thank you


There was a bug with the latest deployment of OnDemand instances. However, the fix for the outgoing mail problem has already been rolled out, so it should be fixed by now on your instance. However, if you are still facing the problem, please do not hesitate to let us know on our Support system.


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