Hi I have setup a mail handler in JIRA which reads email from the mailbox and creates the issue type however after the ticket is created the email is getting deleted from the mailbox. can we stop those emails getting deleted even after the ticket is created?
The easiest solution is to simply put a rule in your mailbox that copies all new mails into a 'Jira' folder and let the JIRA mail handler read this folder.
If you do this you'll keep all your mails in your inbox and JIRA can just keep reading the emails.
In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to have–in order to produce a reliable long-term roadmap. We're tur...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs