MS Exchange server 2010 integration to automatically create JIRA issues

[Seyhan B.]

Hello,

I am trying to set up my email account to be able to create JIRA issues by email automatically. I am using JIRA v4.0.1#471 and according to its documentation I can only use POP or IMAP. I cannot change my email server to POP/IMAP for security reasons. Is there any way to implement Exchange 2010 with JIRA? I was reading the related threads in this forum, what is the tested and reliable solution? Are you planning to enable Exchange server in your later releases? Thanks in advance.

[Andy Brook [Plugin People]]

Native MAPI support in JIRA is a won't fix: https://jira.atlassian.com/browse/JRA-6559

What is inscure about IMAPS ? its over SSL?

[Christian Czaia _Decadis AG_]

Hi,

I have the same problem with a customer of mine. POP and IMAP (even over SSL) are not allowed (company policy). Is there any workaround?

Cheers Christian

[Nic Brough -Adaptavist-]

Not without hacking Jira. You'll need to license and integrate the libraries for MAPI to do it, and from memory, that costs a lot. I've also run into security issues with MAPI that led the organisation to drop it in favour of IMAPS. (I assume they're fixed now, as it was a while ago)

You've also said you're on OnDemand which precludes anything you might want to write to try to work around this. Your best bet is to ask Atlassian directly - at the very least, an answer of "No" will tell you that you have no choice but to work with a standard protocol like IMAPS, or you'll get a "we're looking at it", so you'll know to hang on for a while.

[Andy Brook [Plugin People]]

There are always ways, it just depends what lengths you are willing to go to. JIRA support files as an input. If you have a MAPI client somewhere that can pull content and generate files, you just have to get over the logisticts of shipping files for processing. Atlassian handlers support files, JEMH supports files :)

[Christian Czaia _Decadis AG_]

I've contacted Atlassian wainting for a reply. I guess a "NO" from the software vendor will classify as "Well, then we have to dismiss the idea of using a mail handler". Thanks for your answer anyway. It's always good to double-check.

[Christian Czaia _Decadis AG_]

I got my "No" from Atlassian. By the way, I'm not on OnDemand. Just didn't want to create a duplicate question. Has anyone an idea or already tried using the MAPI-file or any other workaround? Just want to check since my customer wants a solution for this problem and if I can tell him that this will end up in weeks of developing he'll probably cancel his request.

In my opinion it's really strange, that so few people are having problem with this. I would imagine that a lot of large companies deny the use of POP through their company regulations and most of them are on Exchange Servers...

Anyways, thanks for previous answers...

[Nic Brough -Adaptavist-]

Most large companies have diverse user bases and need standard protocols to support their users, so they enable IMAP when they're using Exchange servers.

I've used the file based tricks myself, although it wasn't for MAPI. There was a client program which could read the data and be persuaded to write incoming stuff to files (it wasn't quite email, but the principles are the same)

[Christian Czaia _Decadis AG_]

Hey Nic,
do you remember which client program you used?

[Nic Brough -Adaptavist-]

Can't remember offhand. Don't think it matters to you - it was on a VMS system, and as I said already, it was nothing to do with MAPI