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Lost projects after free trial ends

Rachel Meek
Rachel Meek
Contributor
September 20, 2024

I signed up to a free trial and had 12 users on my account. I decided I did not want to proceed with the upgraded account, so did not enter my payment details. I missed some emails as I was travelling for work. Now that I have removed 2 users and my free account has been reactivated, I have lost the 2 projects I was working on. I really need them back. Can you help?

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Anandhi Arumugam _Cprime_
Anandhi Arumugam _Cprime_
Community Leader
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September 20, 2024

Hi @Rachel Meek Please go to admin.atlassian.com, under Manage subscription check if you are still on the Free Plan. If not, you can change the plan you are on from Standard to Free.

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Rachel Meek
Rachel Meek
Contributor
September 20, 2024

Yes - it now says Free but I can't see my projects

 

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Rachel Meek
Rachel Meek
Contributor
September 20, 2024

My projects are now visible again. Thank you, if this was your doing!

 

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
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