I am currently doing research to see what application would be great to allow our customers to create and track tickets in regards to the software issues and bugs for our application. I would like to know what version of Jira would allow us this functionality.
All versions of Jira will do that - that is exactly what it is written for (so the short answer is "try the latest version")
I'd also take a good look at two addons - the Service Desk (for the front end - aimed at keeping it simple for customers, managing SLAs etc) and Agile (for all the Agile stuff developers find handy)
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