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Load more than 10 comments at once

Ray I'm New Here Aug 05, 2022

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After upgrading to Jira version 9.1.0 we have to click "Load 10 newer comments" for each ticket with tens of comments. We would like to remove this feature or set the limit to a higher value. Sadly, after searching online we didn't find a way to do this. Maybe anyone knows how to do it?

We also thought, that the Advanced Setting jira.comment.collapsing.minimum.hidden would change this limit, but apparently not.

1 answer

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Trudy Claspill Community Leader Aug 05, 2022

Hello @Ray 

Welcome to the community.

Per the v9.x release notes this was an intentional change to mitigate this issue:

https://jira.atlassian.com/browse/JRASERVER-60107

It doesn't seem that Atlassian has provided a method to override that 10 is the default to load. This change request might be related to that.

https://jira.atlassian.com/browse/JRASERVER-72359

Ray I'm New Here Aug 08, 2022

Thank you for your reply. Hoping that this feature will get added soon.

Like Marco Schrieck likes this

I hope this feature will be added soon too. It's one of the main complaints of my users, after upgrading to 9.20 from version 8.

The previous solution with hiding oldest comments instead, was much less intrusive.

Like ChristianWaidner likes this

Intentionally changing is ok - but please consider the consequences:

I have reversed the sorting to "oldest first", because this is the more intuitive behaviour and the button to add new comments is at the end.

Result: The newest comments are not shown, if the issue has more than 10 comments. This makes totally no sense to me. Please fix ASAP.

Like # people like this

We are now on day 1 after upgrading to 9+ and this is propably the most annoying "improvement" there is.
Maybe time for some grease monkey scripting - again.

I could live with the default being dispaying only 10 comments when sorted newest first.
But then I like to have to add new comments above the most recent comment instead of scrollig all the way down and adding my new comment below the oldest comment theat is displayed ... 
Please consider to implement that as an improvement.
BTW: I like Jira a lot ! Thanks for this great product.

Trudy Claspill Community Leader Dec 09, 2022

For anybody commenting on this post, remember that this is a user community and not the best way to get your feedback directly to Atlassian. Go to the referenced issue(s) and add your votes/comments there.

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