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Licensing issues

Robert_Weidman
Robert_Weidman
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June 1, 2020

We just bought licensing for JIRA and Bitbucket SEN-17110225 and SEN-17110226 to upgrade our licensing. But it does not work when I put the license in.

 

Here is our server info:
Server ID
BQHH-58BI-V4EA-OD9X
License
License
Bitbucket (Server) 10 Users: Starter License
Licensed to
Livermore
Support Entitlement Number (SEN)
SEN-9316505
Upgrades/Maintenance expires
05 Mar 2018
User limit
10 (3 users remaining)
Clustering
Not available with this license

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Gonchik Tsymzhitov
Gonchik Tsymzhitov
Community Leader
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June 1, 2020

Hi 

Better to contact via that url

https://support.atlassian.com/contact/#/

 

btw, would you like to test cloud? as those will be for you a free based on your tiers.

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Robert_Weidman
Robert_Weidman
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June 3, 2020

Can't do cloud. And I already used that link you gave me and that link sent me here. So Atlassian support is not impressing me right now. Someone should be able to answer my question.

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DEPLOYMENT TYPE
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