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License renewal support

Umar Hassan
Umar Hassan
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November 24, 2024

I have a server license which is expiring soon but I am unable to get in contact with anyone to help with this. Does anyone know who to contact for server or on-premise licenses?

 

The online support doesn't recognize my URL so I am unable to raise a support request and there is not number or email address listed either.

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John Funk
John Funk
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November 24, 2024

Hi Umar - Welcome to the Atlassian Community!

Server support  and license purchases ended several months ago. You will no longer be able to acquire those. You need to either migrate to Data Center or Cloud. 

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Umar Hassan
Umar Hassan
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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November 25, 2024

Thanks John.

How can I speak to someone at Atlassian to start planning the migration? At the moment I am unable to contact anyone or arrange a call back.

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