LDAPS fails on upgrade to 5.1.1

Cannot authenticate to LDAP server via SSL since upgrade to 5.1.1.

Test basic connection : Failed

vanpdc02.impacservices.com:636; nested exception is javax.naming.CommunicationException: vanpdc02.impacservices.com:636 Root exception is java.lang.ClassNotFoundException: com.atlassian.crowd.directory.ssl.LdapHostnameVerificationSSLSocketFactory

Also, in the logs -

Caused by: java.security.cert.CertificateException: No subject alternative DNS name matching impacservices.com found.

at sun.security.util.HostnameChecker.matchDNS(Unknown Source)

at sun.security.util.HostnameChecker.match(Unknown Source)

at com.sun.net.ssl.internal.ssl.X509TrustManagerImpl.checkIdentity(Unknown Source)

at com.sun.net.ssl.internal.ssl.X509TrustManagerImpl.checkServerTrusted(Unknown Source)

2 answers

Hi Rick,

I susepct that you are facing the bug described here: https://jira.atlassian.com/browse/JRA-27347

If that is the case then it is just the test that fails, but the LDAPS connection and the synchronisation are actually successful. Therefore I would suggest you start by checking whether the connection and synchronisation are working correctly, rather than just following the error message, and if they aren't then I would suggest that you open a support ticket so that we can investigate the cause of this issue.

All the best,

Hi Rick,

If it's not only the test connection that is failing, in case the directory synchronization is also not working, It can be also related to the issue described in this KB article.


Suggest an answer

Log in or Join to answer
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

331 views 0 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot