LDAPS fails on upgrade to 5.1.1

Cannot authenticate to LDAP server via SSL since upgrade to 5.1.1.

Test basic connection : Failed

vanpdc02.impacservices.com:636; nested exception is javax.naming.CommunicationException: vanpdc02.impacservices.com:636 Root exception is java.lang.ClassNotFoundException: com.atlassian.crowd.directory.ssl.LdapHostnameVerificationSSLSocketFactory

Also, in the logs -

Caused by: java.security.cert.CertificateException: No subject alternative DNS name matching impacservices.com found.

at sun.security.util.HostnameChecker.matchDNS(Unknown Source)

at sun.security.util.HostnameChecker.match(Unknown Source)

at com.sun.net.ssl.internal.ssl.X509TrustManagerImpl.checkIdentity(Unknown Source)

at com.sun.net.ssl.internal.ssl.X509TrustManagerImpl.checkServerTrusted(Unknown Source)

2 answers

This widget could not be displayed.

Hi Rick,

I susepct that you are facing the bug described here: https://jira.atlassian.com/browse/JRA-27347

If that is the case then it is just the test that fails, but the LDAPS connection and the synchronisation are actually successful. Therefore I would suggest you start by checking whether the connection and synchronisation are working correctly, rather than just following the error message, and if they aren't then I would suggest that you open a support ticket so that we can investigate the cause of this issue.

All the best,
John

This widget could not be displayed.

Hi Rick,

If it's not only the test connection that is failing, in case the directory synchronization is also not working, It can be also related to the issue described in this KB article.

Cheers

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Friday in Jira

New 5k User Limit and Other Cloud Updates

Hi all! Lauren here from the Enterprise Cloud marketing team.  I have some exciting Cloud updates from #AtlassianSummit that I wanted to share. We want everyone in your organization to be ab...

94 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you