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Jira page is loading for 55 seconds

Our Jira pages are loading for about 40 - 60 seconds.

I noticed that the file responsible is batch.js 5MB file.

Is this issue related to Jira Server or is this networking issue? I have fast download, but it might be some bottleneck on the source network.

Is there any way to identify if this is Jira or network related?

Any advise how to fix this issue if its Jira related?

Thanks.

2 answers

Try using the Jira Instant Preview Chrome extension, it shows the basic info of the ticket (issue) while the page is loading.

0 votes

@Jiri 

 

A good place to start troubleshooting is https://confluence.atlassian.com/jirakb/troubleshoot-long-page-load-times-in-jira-server-959307746.html and is https://confluence.atlassian.com/jirakb/troubleshoot-performance-issues-in-jira-server-336169888.html

The batch.js can grow depending on 3rd party apps etc. so you might want to check for apps that might not be needed anymore and can be deactivated.

Is it a specific action that has these slow loading times or is it in general

 

Cheers

Kurt

Is there any way to find out from logs which app can cause slowdown? I am not sure what to look at in logs.

Hi Jiri

typically i would start looking into the developer tools within chrome to see if i can identify a request that takes quite long and then investigate further.

 

Cheers

Kurt

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