Jira ondemand users unable to view confluence ondemand

Hi,

We've been running Jira ondemand for a couple of months, and I just added confluence on demand as a trial. I can see the users from within Confluence, but when they register they see: "Access Denied: You have not been granted access to Confluence". I have added the relevant groups in "Global permissions" and enabled Jira and Confluence in "Application Access" for the users. I also tried adding new users without success

I have the impression that the accounts have not been set up correctly. Any help would be appreciated

many thanks

Paul Hopton

2 answers

This widget could not be displayed.

Hi Paul,

This error message normally is related to the user doesn’t have Application Access.

I would ask you to disable and enable the Application Access again.

It’s possible to access through: <OnDemand_URL>/admin/apps

Kind Regards,

Henrique Lechner

This widget could not be displayed.

HI Henrique,

I found a different solution. Users are automatically added to the group 'confluence-users' and 'jira-users', however to connect the accounts they must also be added to the group 'users'. This feels like a bug - or at least poorly implemented functionality to me.

but I have a workaround at least

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

125 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you