Jira ondemand users unable to view confluence ondemand

Hi,

We've been running Jira ondemand for a couple of months, and I just added confluence on demand as a trial. I can see the users from within Confluence, but when they register they see: "Access Denied: You have not been granted access to Confluence". I have added the relevant groups in "Global permissions" and enabled Jira and Confluence in "Application Access" for the users. I also tried adding new users without success

I have the impression that the accounts have not been set up correctly. Any help would be appreciated

many thanks

Paul Hopton

2 answers

Hi Paul,

This error message normally is related to the user doesn’t have Application Access.

I would ask you to disable and enable the Application Access again.

It’s possible to access through: <OnDemand_URL>/admin/apps

Kind Regards,

Henrique Lechner

HI Henrique,

I found a different solution. Users are automatically added to the group 'confluence-users' and 'jira-users', however to connect the accounts they must also be added to the group 'users'. This feels like a bug - or at least poorly implemented functionality to me.

but I have a workaround at least

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,338 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot