Jira no longer loading

merquirytech
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 14, 2024

Hi,

I was using Jira until 2 days ago but the application has stopped loading. I am stuck with the following page and unable to open my backlog / board and any other page in Jira :

Sans titre.png

Strangely, if I go back to www.atlassian.net, I get an error message saying my account does not have access to Jira.

Sans titre2.png

If I open Bitbucket, everything works and I can see my Jira issues there but again going back to Jira does not work and ends up as shown above...

Can somebody please help ?

1 answer

1 accepted

4 votes
Answer accepted
merquirytech
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 14, 2024

I solved the problem using the solution suggested here : https://jira.atlassian.com/browse/JRASERVER-73706

This was a Firefox problem. Removing site data worked.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events