Jira login issue

Hello

I have user that is unable to login to jira on firefox 51.0.1.This version is used due to compatibility issue with other application

This issue started occurring on new laptop. When logging in to jira empty dashboard is shown and user remains logged off, when accessing specific project message "You must log in to access this page..." appears after the login.

History is disabled so standard clear cache is not a solution. :)
I have tried to replicate the issue with this browser and history disabled and it works fine for me, so there must some other configuration item that must be causing this.

Any ideas what can I check?

1 answer

1 accepted

Issue resolved, it was history all along, don't know why it worked fine on other machine.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,063 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot